Helpesk Analyst

New York, NY 10017

Posted: 03/13/2019 Employment Type: Direct Hire Technology: Support Job Number: 2073 Seniority Level: Zip Code: 0 Industry:

One of the top law firms in the city has an opportunity for a helpdesk analyst to join a team of smart, technical, and hardworking individuals. The manager and the firm like to reward great work and promote from within.

In this spot, you will be solving challenging technical problems over the phone with a focus on Office 2016, but also software that is specific to the law industry. Learning the specific law software requires considerable time and effort, but once mastered, will open up opportunities in this firm and bolster your overall career trajectory.

Responsibilities and Technology:
  • Solve Office 2016, law, and proprietary software issues over the phone in a fast-paced Windows 10 environment.
  • Learn, help and back up other teammates in a collegial atmosphere.
  • Escalate issues to other teams as needed.
  • Be available from 3pm to 11pm, the shift for this position.




Korey Wright

Korey Wright joined the Infusive team in 2003 as Senior Recruiter and then worked his way up to his current position of Senior Partner and COO. 

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